Live Animal Shipping: All live animals are shipped using FedEx overnight shipping. The selection is made at check out. Live animals are only shipped Monday-Thursday. FedEx overnight shipping is $49.00 regardless of the quantity of live animals purchased. Live animals are shipped within the United States only.
Please be certain that someone will be home when package is delivered or guarantee is void.
We can ship to your door in weather that is 40f for the LOW at night or higher.
We can only ship to a FedEx Ship Center Hub if temps are 32f or above .
During Hot months, we can ship to your door up to 90f, but any hotter we ship hold for pickup at a FedEx Ship Center.
We also may request hold for pickup if the distance or temperatures are too high, or combination of both.
You can request hold for pickup at anytime of year for any reason at checkout!
SHIPPING SCHEDULE - Most packages are shipped if ordered before 2pm EST. If not they will ship following day.
If before 2pm:
Monday arrives Tuesday
Tuesday arrives Wed.
Wed Arrives Thurs.
Thurs. arrives Friday.
If you order after 2pm thursday, will ship Monday to arrive Tuesday.
If you order Friday, Saturday, Sunday should ship Monday.
NOT ALL ORDERS CAN SHIP IF ORDERED BEFORE 2PM FOR LOGISTICAL REASONS.
If you order after 2pm, example:
Order after 2pm EASTERN TIME Monday, it will ship Tuesday to arrive wed, etc.
Tracking numbers will be emailed after 6pm est
WEATHER OR OTHER ISSUES MAY CAUSE DELAYS. Overnight shipping means WHEN we ship, it arrives in the morning. IT is not next day ship, same day ship, one day shipping, its simply that WHEN we ship and WHEN it is picked up by FedEx, they deliver it the next day depending on location.
Live Feeder Shipping: All Live feeders are shipped using FedEx overnight shipping. The first live feeder item has a $25 shipping fee and there is only a $5 fee for any additional live feeder item added on.
Animal & Product Photos: Please note that animals and product packaging may differ from the photos shown unless explicitly stated.
Turtles & Tortoises: ALL TURTLES AND TORTOISES UNDER 4" ARE SOLD FOR SCIENTIFIC AND EDUCATIONAL PURPOSES ONLY
Please Read: Due to the heavy volume of business some animals or products may not be in stock at the time of your purchase. You will be notified if there are any problems with your order. Items that are in stock will ship the same or next business day. Please provide us with the best contact phone number and e-mail address so that we can quickly contact you if needed.
No returns on animals or Frozen Rodents.
Returns on Dry goods only in unopened packaging, at buyers expense for store credit only.
THERE IS A $10 CANCELLATION FEE FOR ALL ORDERS - fee is waived for out of stock items.
Disclaimer: We do not guarantee animals to be "tame" or "handle-able". We are not responsible or liable for bites, scratches, wounds, diseases, or anything that is caused by animals we sell. By ordering any animal from us, you automatically assume the risk.
Pictures: Pictures on website are stock photos that represent the average animal of that species or morph. Sometimes it may vary. If you want a specific exact look, please message us and we can shoot over some photos. Thanks