Live Arrival Guarantee
Live Animal Guarantee
Reptmart offers a Live Arrival Guarantee on all of our live animals purchased from our website.
WE ONLY SHIP HOLD FOR PICKUP AT THE CLOSEST FEDEX LOCATION THAT ACCEPTS ANIMALS
ReptMart.com ships reptiles overnight Monday-Thursday for deliveries to be made Tuesday-Friday. If we feel that it is unsafe for the animal to be shipped because of delivery times or weather, we will contact you to make alternate arrangements.
*THE BUYER MUST PICKUP THE PACKAGE WITHIN 4 HOURS OF ARRIVAL AT FedEx OR THE LIVE ARRIVAL GUARANTEE IS VOID.
In order for our guarantee to take effect, all claims must be made within 4 hours of receiving the animal and any deceased animals kept for further instructions and verification.
Besides live arrival guarantee, we have a 7 day health guarantee. If you have what would be a rare issue with your order, do not wait to tell us! Tell us as soon as you receive the order and let us know so we can help and have a record of it. We do not refund, exchange, credit, etc after 7 days health guarantee expires.
*We reserve the right to refuse sale to any buyer, for any reason.