ReptMart does not accept returns on live animal purchases unless the animal was dead on arrival or sick. Please see our Live Arrival Guarantee for more information.
We must be contacted within 24 hours if any products arrive damaged or missing. Items and their original packaging must be kept until Reptmart.com staff has provided you with instructions on disposal.
Light bulbs, vitamins and other supplements, food items, heat tape, books and wood products are not eligible for return. All other unopened and unused products may be returned within 15 days of delivery. While no restocking fee will be assessed for returned products, you are responsible for shipping on returned products. ReptMart is not responsible for loses or damages during shipping on returned items.
Any products shipped to ReptMart collect will be refused.